CUSTOMER INFORMATION
Store Policies
Please read these policies before placing an order with Urban Threadz.
Shipping Policy
Urban Threadz offers free shipping across India. The shipping charge is ₹0.
Delivery estimate: Orders are generally expected to arrive within 5–7 business days. Actual delivery time may vary depending on the delivery location, courier service, public holidays and other circumstances.
Payment methods: Prepaid payments and Cash on Delivery (COD) are available, subject to serviceability and checkout availability.
Please provide a complete and accurate delivery address and active contact number when placing an order. Delivery availability may depend on your PIN code.
Returns, Exchanges & Refunds
We currently do not accept returns or exchanges for change of mind, personal preference, or size-selection reasons. Please review the product description, images and available size details carefully before ordering.
If you receive a damaged, defective, incorrect or materially misdescribed product, contact us through Instagram as soon as possible with your order details and clear photographs or videos of the issue.
Such complaints will be reviewed and resolved in accordance with applicable consumer protection laws. Where a refund, replacement or other remedy is legally required, applicable rights will be honored.
Contact: @_urban__threadz__
Privacy Policy
Urban Threadz respects your privacy. Information you provide while browsing, placing an order or contacting us may include your name, phone number, email address, delivery address and order details.
This information may be used to process and deliver orders, provide customer support, communicate order updates, prevent misuse and meet applicable legal obligations.
Payment transactions may be handled by payment service providers. Please do not share passwords, OTPs or complete payment-card details through social media messages.
We take reasonable steps to protect customer information and retain it only as needed for legitimate business or legal purposes. You may contact us through Instagram for privacy-related questions.
Terms & Conditions
By using this website or placing an order, you agree to follow these terms and the applicable store policies.
Product descriptions, images, prices and availability are provided for customer information and may be updated when necessary. Minor differences in color or appearance may occur due to screen settings and photography.
Orders are subject to product availability, verification and acceptance by the store. Customers are responsible for providing accurate contact and delivery information.
Prices, offers and product availability may change without prior notice. Nothing in these terms limits any consumer right that cannot legally be excluded under applicable Indian law.
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